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Had problems accessing your HSBC Direct account recently? The company knows about it, and they say they've pretty much got it worked out.
Dear JASON,
I want to update you on our recent systems issue and extend my apologies for any inconvenience you may have experienced in trying to access your HSBC Direct account.
Our teams have worked diligently to test and re-engage the impacted systems to ensure that we are able to return full–system functionality to you as soon as possible. Most of the impacted systems are now up and running and we continue to work through any remaining issues.
As part of HSBC Group, one of the largest and most highly–capitalized financial institutions in the world, with over 140 years of experience helping our customers achieve their financial goals, we remain committed to meeting your needs and understand how important continuity of our online services are to you.
I will continue to keep you updated on our progress, and again I sincerely apologize for any inconvenience this system issue may have caused you. And I thank you for saving with HSBC Direct.
Sincerely,
Kevin Martin
Executive Vice President,
Head of HSBC Direct U.S.
I don't check into my account that often — everything is automated — but want to know: have you had problems accessing your HSBC Direct account recently?
Ouch. Reliability is a must with online savings. Hopefully their problems don't re-occur on a regular basis.
I experienced this problem and it was quite disconcerting, although it wasn't down for long. With no HSBC ATM or brick and mortar near me (I'm in Maine; the nearest ATM is a 4 hour drive away in Connecticut), I began to wonder what would happen if the HSBC site was down for a significant amount of time. I've direct deposit my pay with HSBC and almost all my bills are on autopay, so I'd be fine for a while, but I still need to hop online occasionally to shuffle money around. Lesson learned, I'll now keep a little more in my trusty local credit union for quick access to cash, just in case my virtual bank takes another virtual holiday.